What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Excellent service. Very pleased with my hearing aids. Debrah does a great job fitting to ensure I get excellent hearing.

Shelley Benjamin, on Google

Debra and Caroline were kind, informative and very helpful. They did a quick cleaning for my mom and treated her with TLC. Great staff& excellent service.

Christine Morgan, on Google

My husband and I were very pleased with our appointment. The office is very kind and professional and honest. Sometimes you feel you need a hearing aid and you’re not at that point yet and the office wasn’t just trying to sell us something.

Trisha Tenbroeck, on Google

Florida Hearing Care is and lways has been a well oiled machine in the six or so years I've been a patient there.All of the staff is efficient and knowledgeable and they WANT you to be able to hear. The hearing aides may be more expensive initially than Costco,but Florida...

linda macpherson, on Google

I recently visited the Florida Hearing Care and was blown away by their exceptional level of compassion and customer service. From the moment I walked in, the staff made me feel welcomed and valued. They took the time to understand my needs and provided personalized recommendations. Throughout the entire process,...

Kiddie Mojo, on Google

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